Shipping policy

Thank you for shopping at Elegant by Saba Hamza. We are committed to delivering your orders safely and on time. Please review our shipping guidelines below to understand how your orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving your order confirmation.

  • Orders placed after 5:00 PM or on weekends will be processed on the next business day.

  • During peak sale seasons, new launches, or holidays, processing may take an additional 1–2 business days.

2. Domestic Shipping Rates & Delivery Estimates

We deliver nationwide across Pakistan through trusted courier partners. Delivery timelines begin once your order has been processed and dispatched:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery (Major Cities) 2–4 business days Flat Rate / Calculated at Checkout
Standard Delivery (Other Cities & Towns) 3–6 business days Flat Rate / Calculated at Checkout
Free Shipping 3–6 business days FREE on qualifying orders (if applicable)
(Note: You can replace "Flat Rate / Calculated at Checkout" with your exact PKR shipping fee or free shipping threshold before publishing.)

3. Cash on Delivery (COD) Orders

  • Cash on Delivery is available across Pakistan.

  • Please ensure your shipping address and active mobile number are accurate at checkout so the courier rider can contact you upon arrival.

  • Please keep the exact invoice amount ready at the time of delivery.

4. International Shipping

  • Currently, we primarily ship within Pakistan. (If you offer international shipping, delivery typically takes 7–15 business days, and any customs duties, import taxes, or local clearance fees are the responsibility of the recipient.)

5. Order Tracking & Confirmation

  • Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking number and courier details.

  • Tracking links may take up to 24 hours to update after dispatch.

6. Shipping Address Changes & Undeliverable Parcels

  • If you need to update your shipping address or phone number, please email us immediately at Sabahamza2161502@gmail.com before your order is dispatched. Once handed over to the courier, address modifications cannot be guaranteed.

  • If a parcel is returned to us due to an incomplete address, incorrect phone number, or repeated unavailability of the recipient, re-delivery charges may apply.

7. Delayed, Lost, or Damaged Packages

  • Delivery timelines are estimates and may occasionally be affected by weather conditions, road closures, or courier operational delays.

  • If your package is significantly delayed or arrives damaged, please contact us within 48 hours at Sabahamza2161502@gmail.com with your order number and photos (if damaged) so we can assist you promptly.

Contact Us

If you have any questions about your shipment or delivery status, please reach out to us:

  • Store Name: Elegant by Saba Hamza

  • Email: Sabahamza2161502@gmail.com