Refund policy

At Elegant by Saba Hamza, we take pride in the quality and craftsmanship of our products and want you to be completely satisfied with your purchase. If something isn't quite right, please review our return and refund guidelines below.

1. Return Window

You have 7 days from the date your order is delivered to request a return or exchange. Requests submitted after 7 days will not be eligible for a return or refund.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in the exact condition you received it.

  • All original tags, labels, and packaging must be intact.

  • You must provide valid proof of purchase (order number, receipt, or confirmation email).

3. Non-Returnable Items

Certain items cannot be returned or refunded unless they arrive damaged or defective:

  • Custom-made, tailored, or personalized orders.

  • Sale, clearance, or discounted items.

  • Accessories, jewelry, or intimate wear (for hygiene reasons).

  • Items damaged due to customer misuse, improper washing, or mishandling.

4. Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at Sabahamza2161502@gmail.com with your order number and clear photos/unboxing video of the issue so we can resolve it promptly via a replacement or full refund.

5. How to Initiate a Return

  1. Email us at Sabahamza2161502@gmail.com with the subject line: Return Request – [Your Order Number].

  2. Include your full name, order number, the item(s) you wish to return, and the reason for the return (attach photos if applicable).

  3. Once your return is approved, we will share the return shipping address and instructions. Items sent back without prior approval will not be accepted.

6. Return Shipping Costs

  • Customer Preference (e.g., size issue, change of mind): The customer is responsible for paying the return shipping costs. Original shipping charges are non-refundable.

  • Our Error (damaged, defective, or wrong item sent): Elegant by Saba Hamza will cover the return shipping cost or arrange a pickup.

7. Refund Process & Timeline

  • Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days via your original payment method or bank transfer (for Cash on Delivery orders, please provide your bank/account details when submitting your return request).

8. Exchanges

If you need a different size or color, the fastest way is to email us at Sabahamza2161502@gmail.com within 7 days of delivery. Exchanges are subject to stock availability.

Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to our customer support team:

  • Store Name: Elegant by Saba Hamza

  • Email: Sabahamza2161502@gmail.com